by Peter A. Arthur-Smith, Leadership Solutions, Inc.® “Americans are less eager to do low-paid, often dead-end service and hospitality work…” New York Times Opinion article, ‘The Labor Shortage has Empowered…

by Peter A. Arthur-Smith, Leadership Solutions, Inc.® “We always pointed out the human is in control of the machine, not the other way around. We’d say, ‘This is not the…