by Peter A. Arthur-Smith “My talented team and colleagues… (are) often driven by our KPIs, like viewership, subscriptions or followers…At the end of the day, our jobs are to fulfill…

by Peter A. Arthur-Smith “We’re not a chain. We’re a mom-and-pop shop in every town,” Was a Pete Cancro quote from 2023; as reported in Wall Street Journal article, November…

by Peter A. Arthur-Smith “Companies are poised to unleash these AI Voice Agents. We humans need to decide how we will adjust to a world flooded with near-human voices.” Quote…